Address and contact info:

CJ Home and Office
7808 N. Hwy. 87
Orange, TX 77632
800-789-1995

This address is for US Mail only, not furniture returns.

Frequently Asked Questions

How long will my furniture take to ship?

How much is Shipping?

When will you charge my card?

What is Motor Freight?

Will I be charged Sales Tax?

How can I pay for my order?

Can I get assembly assistance?

What if I need to return an item?

What if I my furniture arrives damaged?

What if I need to cancel an order?

Does your furniture have a warranty?

What is your policy if an item is on back-order?

What is your payment address for Purchase Orders?

What is your pricing policy?

Is my privacy protected shopping with CJ Home and Office?

Is CJ Furniture a member of the Better Business Bureau?

Does CJ Furniture have an affiliate program?

Delivery Time:

Most items are normally delivered within 10 - 14 Business days, but many times it is sooner.

Billing:

To protect from fraud, orders will be charged in advance, generally 24-72 hours from the time the order is placed.

Shipping & Handling:

To calculate shipping, add the item to your shopping cart and enter your address. Once you click continue, the shipping will appear before any billing information is requested. Some items are free shipping and are clearly marked as such.

Items typically weighing 130 lbs or more will ship via Motor Freight. Multiple smaller items may also ship via motor freight if that is the most cost effective method.

Motor Freight requires a signature for delivery, and most times, the freight company will call in advance to schedule a time to deliver. Dates given on Freight Carrier's tracking web site are an estimated delivery date, not a guarantee of the date of delivery. A specific delivery date will be set up when they contact you. Deliveries are scheduled during M-F, holidays excluded.

Motor Freight delivery is delivered "curbside" which is only to the front of the building. This does not include bringing items into the residence or up to an apartment in a multiple floor building, or up stairs if the front door of the building is up multiple steps. In some cases you will be asked to assist in getting items off the truck. If you are unable to help with lifting heavy items, make sure you have someone available to help at the time of delivery. If you have questions about delivery of your items, please contact us before ordering. Some carriers offer inside delivery or lift-gate assistance for an extra fee. This fee is the customers responsibility and will be added to your order total. There is also the option of terminal pick-up if that is more convenient. Please note: Most motor carriers require that you take delivery of the order within 48 hours (2 business days) from the date it arrives at their local terminal. Holding deliveries beyond 48 hours may result in the carrier charging you for storage. These charges are set by the carrier and are assessed at their discretion. These charges if assessed will be the responsibility of the customer.

Be sure to note any obvious damage on the delivery receipt so that we can replace your furniture at no additional cost to you.

Items weighing less than 130 lbs will usually be shipped via UPS, FedEx Ground or DHL/Airborne. Simply fill in your address on the check-out page and the shipping cost will be calculated for you.

P.O. Box: UPS will not deliver to US Postal P.O. Boxes (privately owned are OK).

"Free" or "shipping included" is only valid for orders shipped within the continental U.S.

Sales Tax: Sales tax of 6.75% will be charged on all orders shipped within the state of Texas. Texas based organizations that are tax exempt will need to fax your state certificate to us at 409-883-4139 and we will remove the sales tax from your order.

Payment Methods: Payments accepted in US funds by Visa, MasterCard, Discover and American Express. We also accept Paypal and.

For Paypal you will get a payment button after you complete your order. Click on that button to bring you directly to Paypal to pay. If we don't show payment right away we will send you an invoice to assist in payment.

Customer Service: If you wish to place a new order, please call us at 800-789-1995. We're open M-F 8:30 am - 5:00 pm CST.

To check on the status of an existing order, or for product questions and other issues, please visit www.cjcustomers.com.

Assembly assistance:
We recommend National Assembly Services to our customers for assistance in assembling their furniture. Please contact them for pricing and information at www.natlassm.com and let them know that CJ Home and Office referred you.

Returns: The return of any item must be requested within 15 days of receipt. All items being returned must get a return authorization from us. You will be responsible for paying round trip freight charges. Free Shipping offer does not apply to returned merchandise. We will only charge our actually cost for this service and will get a quote from the trucking company so that you will never pay a penny more than our invoiced amount for shipping. Returns are also subject to restocking fees which vary by manufacturer. This fee will also be withheld from you refund. We’re sorry, but we cannot accept returns for items that have been assembled. All items being returned must be in their original packaging, this includes items that are being returned due to damage. Your refund will be issued once the manufacturer has received the returned item.

Damaged Furniture: If your item is damaged, please send us an email right away. We cannot be responsible for damaged furniture that is not reported within 10 days of delivery.

Be sure to note any obvious damage on the delivery receipt so that we can replace your furniture at no additional cost to you.

If there is damage you will have the option to have us replace parts if it is just minor damage, or send an entire new order if there is severe damage. You are also entitled to a full refund if you do not wish to receive a replacement order.

Whenever there is damage you are not responsible for any additional shipping on your order. We will take care of shipping costs for the replacement shipment. However, if the manufacturer requests that the item be returned, we do ask that you assist in getting the furniture back to the manufacturer. If we do not receive the damaged item back to the warehouse, we will have to charge your credit card for the non-returned item.

Order Cancellation: Orders may be cancelled at any time without penalty prior to shipment. Shipment in this case means the day the item leaves the manufacturer, not the day that you're notified it has shipped. If you wish to cancel your order after it has shipped, you will be responsible for ALL shipping charges, which include round trip shipping and any fees the shipper charges to reroute the shipment. Restocking fees may also be charged depending on the manufacturer.

Warranty: All products come with a warranty against manufacturers defects. The warranty period varies by manufacturer and product line. Please contact us if you have any warranty questions for specific items.

Back Orders: In order to avoid excessive shipping charges, any order that contains an item that is on back order will be shipped complete once the back order item is available. If you wish to have the shipment split up, you will be responsible for the extra shipping charges. I will advise if there will be a delay as soon as possible.

Mailing Address: